There are two options for sending emails from your Dynamics 365 organization. If you are using our Exchange services then we recommend using server-side synchronization. If you are using another email provider, using the Microsoft Dynamics for Outlook app is the recommended choice. You may also wish to use a combination of the two - using server-side synchronization for email and using the Microsoft Dynamics 365 for Outlook app for Tasks, Appointments and Contacts.
Configure Server-Side Synchronization
Use the Microsoft Dynamics 365 for Outlook App for Email Processing
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