This feature is only available for Jiffy Lube.
To use the Turned Down Services tool, some setup is required. Follow these instructions to setup your organization.
- Contact Technical Support to have your Turned Down Services responses added. In the future these will be editable. The responses are used to mark what action/response was taken with a customer. If none are setup the Response selection will display "Not Available..."
Common responses include things like "Did not call", "Setup appointment", "Declined appointment", etc.
- Enter the appointment URL for your stores' on the store information screen.
While this is not required to use the Turned Down Services tool, it is recommended as it provides the user with a single click to access the store's website.
If the URL is not entered, this option is disabled: