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Submit SPAM Samples

Sometimes it is helpful for our technicians to review detailed information inside a message suspected as SPAM. To review this information, we need a sample (often we need two or three) and they must be sent following these directions.

There are two sections in this article, the first is for Microsoft Outlook and the second is for the Outlook Web App (webmail.mgcld.com). Please use whichever method suits you.

Microsoft Outlook

  1. Open Outlook
  2. Locate the message(s) you suspect as SPAM and select it. TIP: To select multiple messages, hold the Ctrl key (use the Command key on a Mac) and click each of the messages.
  3. On the Home ribbon bar, in the Respond section, click More and select Forward as Attachment


  4. A new message will open, and the selected messages will appear as attachments


  5. Add Support@MGTechGroup.com in the To field
  6. Include your ticket number in the subject line along with the words SPAM samples
  7. Also include a note letting us know which folder you found these emails in (Inbox, Junk Mail or another folder in Outlook)


  8. Send the email

NOTE: You will receive a new ticket number however that ticket will be closed and merged into your original ticket. Continue to correspond under your original ticket number.

 

Outlook Web App

  1. Open the Outlook Web App (webmail.mgcld.com)
  2. Locate the message you suspect as SPAM and select it. TIP: In the Outlook Web App you cannot do this with multiple messages at the same time.


  3. Right-click the message and select Forward as Attachment


  4. A new message will open, and the selected message will appear as an attachment


  5. Add Support@MGTechGroup.com in the To field
  6. Include your ticket number in the subject line along with the words "SPAM sample"
  7. Also include a note letting us know which folder you found these emails in (Inbox, Junk Mail or another folder in Outlook)


  8. Send the email

NOTE: You will receive a new ticket number however that ticket will be closed and merged into your original ticket. Continue to correspond under your original ticket number.

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