Configuring Outbound Email in Dynamics 365 (CRM)

There are two options for sending emails from your Dynamics 365 organization. If you are using our Exchange services then we recommend using server-side synchronization. If you are using another email provider, using the Microsoft Dynamics for Outlook app is the recommended choice. You may also wish to use a combination of the two - using server-side synchronization for email and using the Microsoft Dynamics 365 for Outlook app for Tasks, Appointments and Contacts.

Configure Server-Side Synchronization

Use the Microsoft Dynamics 365 for Outlook App for Email Processing