Ask CBS to Review a Fleet Invoice (Adjustment Requests)

If something is wrong on a fleet invoice, send Clear Billing Solutions a request from the invoice.

1. Open CBS Invoices.
2. Select the speech-bubble icon in the REQ column of the invoice (or select the invoice and then the Adjustment request icon on the right-hand side).
3. The panel shows the Current status of any earlier request. If there is none it says "None".
4. In New request, type a Message describing what should be reviewed or corrected. Add an Amount if it relates to an amount (optional).
5. Select Submit request.

The color of the speech bubble shows the status of the request: grey = no request, yellow = request is open, green = request is closed. You receive email updates for all activity on the request.

To see all the adjustments made to your fleet invoices, use the Adjustments report. See Clear Billing Solutions Reports for Franchisees: AR Aging, Adjustments and Payment Transactions. The fleet customer's version of this article is Clear Billing Solutions: Ask Us to Review an Invoice (Adjustment Request).

Related articles

• Management Toolbox: Guide for Franchisees and Managers
• Clear Billing Solutions for Franchisees: Overview
• CBS Invoices for Franchisees: Find and Review Your Fleet Invoices
• Clear Billing Solutions Reports for Franchisees: AR Aging, Adjustments and Payment Transactions
• Clear Billing Solutions: Ask Us to Review an Invoice (Adjustment Request)