Select a tile on Operations Overview: Your Home Dashboard to open its detail view. Select the x to close it. The colors in the charts use the same scale as the tiles: green is better than last year, red is worse.
Sales
- Hourly Sales - sales for each hour of the day. The bar color shows how that hour's ticket average compares with last year.
- Revenue Contributors - the categories that fell the most and the categories that grew the most, each with an estimated dollar impact. Use it to see what is driving the change in sales.
- Customer & Fleet Mix - repeat versus new customers, and retail versus fleet, as dollars and percent of sales.
Vehicles
- Hourly Throughput & Efficiency - vehicles per hour through the day.
- Throughput Insights - what to improve (slowest service hour, longest wait to bay, busiest hour per crew member) and what is going well (highest throughput, fastest service hour, shortest wait to bay), each with the store and the hour.
- Customer & Fleet Mix - repeat versus new, and retail versus fleet, by vehicle count.
Ticket Average
- Attachment Rates - the percent of vehicles that bought each service category, compared with last year.
- CSA Performance Leaders - the employees who are lifting or lowering the ticket average, compared with the store average, with an estimated dollar impact.
- Oil Distribution - the mix of oil services sold.
Labor %
- Hourly Labor % - labor as a percent of sales for each hour.
- Vehicle Efficiency Leaders - employees who service more or fewer vehicles than the pace of their role.
- Labor Utilization - productive versus non-productive hours.
The names and numbers you see depend on the stores in your store group and the period you chose.
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