Why a Request Says Waiting for an Approver

Sometimes CBS needs someone to approve an adjustment before it can finish a request. When that happens, the request tells you who it is waiting for.

What you see

• The status shows Waiting for an approver on the request page and on the Requests list.
• The request page names the approvers and says they were emailed a button to approve or deny. CBS can also record an answer given by phone.
• The Approvals tab lists the approval, the amount, who it was asked of and when, and why CBS asked.
• The CBS needs one thing from you box is not shown when the only thing CBS needs is the approval. In the picture CBS also asked a question, so both show.

There is nothing for you to press. Only the approvers CBS emailed can answer, and they answer from the email, not from this page. If it is urgent, ask them to check their email.

What happens next

When an approver answers, or CBS records a phone answer, the Approvals tab shows the result (approved, approved for a different amount, or denied) with who answered and when, and the request moves on.

If something goes wrong

• It has been waiting a long time. Ask the approvers to check their email (and junk mail), or call Clear Billing Solutions at 1-855-939-6645.
• You think you should be an approver. Contact Clear Billing Solutions. They decide who the approvers are.

Related articles

• Guide for Franchisees and Managers
• Clear Billing Solutions for Franchisees: Overview
• Read and Reply to a Request
• Find and Track Your Requests