Open a request from the Requests list (see Find and Track Your Requests) to read what CBS has said and to reply.
The top of the page
The title is Request and its number. Beside it are the type (Adjustment or Vehicle not recognized) and a status chip. A line under it gives the invoice, store, date and amount. Requests at the top left takes you back to the list.
Conversation
- If CBS is waiting for you, a box says CBS needs one thing from you and shows the message.
- Once the request is resolved, a box shows how it ended (for example Credit applied with the amount) and the date.
- The conversation under it lists the messages, newest first.
Reply
- Type your message under Your reply. A note under the box says CBS gets it by email and here, and that CBS will write back on this page.
- Select Send reply.
You cannot reply to a request that is resolved. Instead, reopen it. See Withdraw or Reopen a Request.
Details
The Details tab shows the invoice: number and date, store, invoice total, the amount you asked for, and the vehicle and VIN when we have them. An Approvals tab appears only when CBS has asked for an approval on the request. See Why a Request Says Waiting for an Approver.
If something goes wrong
- Send reply does nothing. The box may be empty. Type a message and try again.
- A message says it could not be sent. Nothing was sent. Try again in a moment, or call Clear Billing Solutions at 1-855-939-6645.
- The page says we could not find the request. It may have been removed, or it may belong to another account. Go back to Requests and look for it there.
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