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Management Toolbox: Change Your Email Address

Updated

Your email address is where Management Toolbox sends password and security messages. You can change it yourself. For your protection the change only takes effect after you confirm it from the new address.

Request the change

  1. Open Preferences (see Management Toolbox: Your Preferences (Profile and Settings)) and select Change email.
  2. Type the New email address and Your current password. We ask for the password to make sure it is you.
  3. Select Send confirmation. A message says to check your new address.

We send two emails: a confirmation link to the new address, and a notice to your old address that a change was requested. The notice has no link that changes anything.

Confirm it

  1. Open the email at the new address and select the link. Sign in first if you are asked to: you must be signed in to your own account to confirm.
  2. On the Confirm your new email address page, select Confirm. Nothing changes until you do.
  3. When Email address changed appears, select Go to Preferences: your new address is shown.

Your old address then receives a notice that the email was changed. If you did not ask for this change, contact support straight away at Support@MGTechGroup.com.

Good to know

  • The link works once and expires after one hour. If it has expired or was already used, request the change again from Preferences. While a request is waiting, Preferences shows it with a Cancel request button.
  • If the password is wrong, nothing is sent.
  • A shared mailbox (for example accounting@) is allowed, but everyone who reads it can see your password and security messages.
  • Reports you have scheduled keep emailing the addresses you chose in each schedule. Changing your account email does not change them. See Scheduling a Report.

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