Withdraw or Reopen a Request

Withdraw a request you raised

If you raised a request and no longer need it, withdraw it while it is open.

1. Open the request. See Read and Reply to a Request.
2. Select Actions, then Withdraw this request.
3. Confirm with Withdraw request. The message says CBS will see that you withdrew it, and that you can reopen it for 30 days.

You can only withdraw a request that you raised and that is still open. For a request someone else raised, or one that is resolved, there is no Actions menu.

Reopen a resolved request

If something is still wrong after a request was resolved, reopen it. You have 30 days from the day it was resolved.

1. Open the request. A note at the bottom says it is resolved.
2. Select Reopen this request.
3. Say what is still wrong under Message (optional) and select Reopen request. CBS is told, and the request goes back to open.

After 30 days the note says to start a new request from the invoice. See Ask CBS to Review a Fleet Invoice (Adjustment Requests).

If something goes wrong

• There is no Withdraw option. You can only withdraw an open request that you raised yourself.
• There is no Reopen button. The request may have been resolved more than 30 days ago. Start a new request from the invoice.

Related articles

• Guide for Franchisees and Managers
• Clear Billing Solutions for Franchisees: Overview
• Read and Reply to a Request
• Find and Track Your Requests
• Ask CBS to Review a Fleet Invoice (Adjustment Requests)