Pay Your Invoices

Select the invoices and select Pay

1. Tick the box at the left of each invoice you want to pay. Tick the box in the heading row to select every invoice in the list.
2. The counter above the grid shows how many invoices you picked and the total, for example "1 - $103.54". Use the eraser beside it to clear the selection.
3. Select Pay.

What happens next depends on whether your account has a saved payment method. You can tell from the Payment method box at the top of the page: it shows your saved method, or NONE.

If you do not have a saved payment method

The Enter payment details window opens.

1. ACH (bank account) is selected first. Enter the Account Number, Routing Number, Account Type (Checking or Savings) and Name on Account.
2. To pay by card instead, select Credit Card and enter the Credit Card Number, Expiry Date (as YYYY-MM, for example 2028-09) and CVV. The form changes to match.
3. Total Amount shows what you are paying. It is filled in for you and cannot be changed.
4. If you want the portal to remember this payment method for next time, switch on Save payment information for future payments.
5. Select Submit Payment.

If you have a saved payment method

What happens depends on the switch Always use my saved method in the Review & pay window (called Always use my saved payment method under Preferences). It is off until you turn it on:

• Switch off: the Review & pay window opens (below). It names your saved method and has the switch, so you can turn it on from there.
• Switch on: Pay pays straight away with your saved method. There is no confirmation window, so check the count and total beside Pay first. Review & pay then opens as your Payment receipt, with a green Payment complete seal, the amount and the payment method. If the payment is declined, or any selected invoice cannot be paid this way, Review & pay opens with a message instead and nothing is charged.

You can turn the switch on or off at any time in Preferences (see Your Preferences (Profile and Settings)). Replacing your saved payment method turns it off.

The Review & pay window shows the total and the number of invoices.

• Select Pay with saved method to pay straight away with the method on file. To skip this window next time, switch on Always use my saved method.
• The three dots beside the total open More options.

More options has two buttons:

• Pay another way - opens the payment form, titled Pay another way. Save payment information is switched off, so your saved method is not replaced. Use it to pay this once with a different bank account or card.
• Update saved method - opens the form, titled Update saved method & pay, with Save payment information already switched on (it slides on when the window opens). Use it to pay and replace the saved method at the same time.

Saved payment information applies to your account for all users. Updating it affects future payments, and AutoPay if it is enabled. More: Add, Replace or Update Your Payment Method.

When the payment goes through

The payment window stays open and shows a green confirmation box with:

• Amount paid
• Transaction ID
• Authorization code
• Payment method (for example Credit card)
• Invoices - how many were paid

Under the box is a reminder: Keep the transaction ID - it is what we use to find this payment. The invoice list behind the window has already been updated.

The payment button is greyed out and changes to Payment complete, so the same payment cannot be sent twice. The details you typed stay on screen as you entered them. Select the x at the top right to close the window. If your account has an email address you also get a confirmation email.

If the payment is declined

A red box appears instead of the green one and explains why. Your details stay in the form and the Submit button works again, so you can correct them (or choose another payment method) and submit again. Nothing is charged for a declined payment.

One exception: if the message says your card has been charged but the payment could not be recorded, do not pay again. The button locks and shows Already charged. Contact Clear Billing Solutions with the details shown.

Cancel

Select Cancel (or the x at the top right, or press Esc) to close a payment window without paying. While a payment is being sent the window stays locked, so the same payment cannot be sent twice.

If a detail is missing or wrong, the message appears under that field, so you can see what to fix.

Prefer to pay another way? See Other Ways to Pay (Check, View and Pay Link), Pay Through Bill.com or Set Up AutoPay.

Related articles

• Fleet Manager Guide
• Add, Replace or Update Your Payment Method
• Other Ways to Pay (Check, View and Pay Link)
• Pay Through Bill.com
• Set Up AutoPay
• Find Your Invoices (Dates, Open/Paid, Search)