Tell Us an Invoice Is Not Your Vehicle

Sometimes an invoice lands on your account for a vehicle that is not one of yours. Tell us from the invoice and we will find whose it is.

1. Find the invoice (see Find Your Invoices (Dates, Open/Paid, Search)) and select the speech-bubble icon in the REQ column.
2. In New request, tick Not our vehicle. Hover over it to see its help text: "The vehicle is not on our account."
3. Add a Message if you want to tell us anything else, such as why you think it is not yours.
4. Select Create request.

A message says Sent to CBS as not our vehicle, and the same line shows under History. We take it from there: Clear Billing Solutions looks into it and decides whose invoice it is.

What happens next

• Your request shows in the same colors as any other: yellow while it is open, green when it is closed.
• We may write back on the request. You are emailed when we reply or resolve it. See Ask Us to Review an Invoice (Adjustment Request).
• If we find the invoice belongs to another fleet, we move it off your account and email you: see What to Do When an Invoice Is Moved To or From Your Account. There is nothing to pay for it.
• If it turns out to be yours, we tell you in the reply.

Please do not pay an invoice you believe is not yours while we look into it, unless we tell you to.

If something goes wrong

• You do not see the Not our vehicle box. Select one invoice first (tap its row). The box is only in the New request form, so it is not shown once a request already exists on the invoice. Add a message to that request instead.
• You ticked it by mistake. Add a message to the request saying so and we will see it, or call 1-855-939-6645.

Related articles

• Fleet Manager Guide
• Ask Us to Review an Invoice (Adjustment Request)
• What to Do When an Invoice Is Moved To or From Your Account
• Find Your Invoices (Dates, Open/Paid, Search)