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Running Tracert

To run trace route, follow the steps below:

Windows:

  1. Click Start
  2. Type cmd and then press Enter
  3. A Command Prompt window will appear
  4. Type tracert, the IP address or website name and then press Enter

    NOTE: See below for IP addresses to use

Mac OS 10.x:

  1. Go to the Finder and choose Applications
  2. Select the Network Utility from the Utilities folder
  3. Choose the traceroute tab
  4. Enter an IP address or website name and start the trace

    NOTE: See below for IP addresses to use

 

IP Addresses to use for Tracert:

  • For Seattle, use tracert 173.225.24.129
  • For Portland, use tracert 66.51.25.161

 

Gathering and Using Traceroute Information

Follow these guidelines when you run the traceroute command:

  • Run the command at the time you’re experiencing a problem and compare the results with times when you’re not.
  • Since the tracert command is only a single snapshot of the network at a point in time, run the command multiple times to ensure that a fair sampling of data is collected. Report the traceroute that best represents a summary of all of the data you’ve collected.
  • Copy and paste the command output to a file, as follows:
    1. For Windows CMD, right-click in the window, and chose Mark
    2. Left-click, hold and drag over the text you want to select.
    3. Once the text is fully highlighted, right-click again to copy it into the clipboard.
    4. Move your cursor to the window where you want to paste it (for example an email or Notepads) and press CTRL+V. 
  • If you’re having problems with only with our services, send your data to technical support.
  • If the problem isn’t limited to a particular site or application, contact your IT support team or your ISP (Internet Service Provider).

NOTE: CTRL+C can be pressed to stop the trace. You may see some asterisks (*). This is typically due to a firewall blocking trace route packets. This is normal.

If you would like to get into the technical details of the output, look for the article "Reading Tracert Data"

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