Running Tracert

1. Click Start
2. Type cmd and then press Enter
3. A Command Prompt window will appear
   
4. Type tracert, the IP address or website name and then press Enter
   
   NOTE: See below for IP addresses to use

Follow these guidelines when you run the traceroute command:

• Run the command at the time you’re experiencing a problem and compare the results with times when you’re not.
• Since the tracert command is only a single snapshot of the network at a point in time, run the command multiple times to ensure that a fair sampling of data is collected. Report the traceroute that best represents a summary of all of the data you’ve collected.
• Copy and paste the command output to a file, as follows:
  1. For Windows CMD, right-click in the window, and chose Mark
  2. Left-click, hold and drag over the text you want to select.
  3. Once the text is fully highlighted, right-click again to copy it into the clipboard.
  4. Move your cursor to the window where you want to paste it (for example an email or Notepads) and press CTRL+V. 
• If you’re having problems with only with our services, send your data to technical support.
• If the problem isn’t limited to a particular site or application, contact your IT support team or your ISP (Internet Service Provider).

NOTE: CTRL+C can be pressed to stop the trace. You may see some asterisks (*). This is typically due to a firewall blocking trace route packets. This is normal.

If you would like to get into the technical details of the output, look for the article "Reading Tracert Data"