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Ask Us to Review an Invoice (Adjustment Request)

Updated

If something is not right on an invoice, send us a request. It goes to Clear Billing Solutions directly.

  1. Select the speech-bubble icon in the REQ column of the invoice (or select the invoice and then the Adjustment request icon on the right-hand side).
  2. The panel shows the Current status of any earlier request. If there is none it says "None".
  3. In New request, type a Message describing what should be reviewed or corrected.
  4. If the problem is about an amount, type it in Amount. It is optional: leave it blank if no amount applies. Type dollars and cents, for example 15.00.
  5. Select Create request.

The Adjustment request panel, with Message, Amount, Not our vehicle and Create request

A message appears under a box that needs fixing (for example an amount with more than two decimals). Nothing is sent until the box is right.

The color of the speech bubble changes based on the status of the request: grey = no request, yellow = request is open, green = request is closed.

The vehicle is not on your account

If the invoice is for a vehicle that is not yours, tick Not our vehicle in the new request. See Tell Us an Invoice Is Not Your Vehicle.

Add to a request or close it

  1. Select the invoice and open Adjustment request again. Your earlier request and our replies are listed under History.
  2. Type under Message and select Send message.
  3. If the problem is solved, switch on Mark as resolved. The button then reads Resolve request.

Emails you will get

When we reply on your request, resolve it with a message, or reopen it, we email the person who sent the request and copy the account's email addresses. The subject reads like Adjustment Update for Store 123, Invoice 4567 (Request 142 resolved). You can reply to the email and we will pick it up. A request that we close without a message does not send an email.

If something goes wrong

  • The Create request button does nothing. Look for a message under a box (the Message, or an Amount with more than two decimals), fix it and select the button again.
  • A message says the request could not be saved. Nothing was sent. Wait a moment and try again. If it keeps happening, call Clear Billing Solutions at 1-855-939-6645.
  • You did not get an email. Check junk mail, and check that the Billing Contact email addresses are right. See Update Your Billing Contact and Invoice Recipients.

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