Sales: Find Missed Opportunities (Turned Down Services, Sales Mix and More)

Every vehicle that comes in is a chance to sell something it needs. These reports show you where the chances are being missed.

Turned Down Services Worksheet

Under Worksheets. It lists the recommendations (EROC) customers declined, so you can follow up with customers who are due.

Select Worksheets > Turned Down Services Worksheet.
Choose the Stores and Dates.
Choose the Inspection status: Red, Yellow or Both.
Under EROC Services, choose Top Opportunities, All, or Custom selection and use Edit services to pick your own.
Choose a Format (Excel is handy for a call list) and select View now.

Report	Where	What it shows
Sales Opportunities	Store Performance	Missed or under-penetrated services using operational criteria and store indicators.
Sales Mix	Store Performance	How sales are spread across service categories, with trends and category contribution.
Double Deuce	Store Performance	Penetration of tires, alignments, brakes and rotations.
Tires	Store Performance	Tire installation, road hazard sales, repairs and average tire sales per day.
Multicare Sales	Store Performance	Multicare sales compared with last year and stores meeting the daily goal.
CSA Service Counts	Store Performance	Vehicle service counts and CSA-recommended services by day of the week.