Reset Your Password

You can set a new password yourself in about a minute. We email you a link, you choose a new password, and you are back in. There is no security question.

If your account is locked out, please contact your Management Toolbox administrator or Technical Support.

1. On the sign-in page, select Forgot password?
2. Type your User name and select Email me a link.
3. Open the email with the subject "Reset your Management Toolbox password" (check your junk mail or spam quarantine if you do not see it within a few minutes) and select Choose a new password.
4. Type your new password in New password and Confirm new password. Select the eye button in a box to show what you typed. Select Save new password.
5. Sign in with your new password.

Good to know

• The link works once and expires after 30 minutes. If it has expired, start again from step 1.
• Your new password needs at least 12 characters, with an uppercase letter, a lowercase letter, a number and a symbol.
• We never email you a password. If an email ever asks for your password or contains one, do not use it and contact support.
• You will get a short email afterwards confirming the password was changed. If that was not you, contact support right away.
• The link goes to the email address on your account. If that address is out of date, ask your administrator to update it, or contact support.
• For your protection, the page gives the same answer whether or not the user name exists: "If that user name is on file, we have emailed a link to the address on the account."

If something goes wrong

• No email arrives. Check junk mail, then check that you typed your user name correctly. If it still does not come, contact support.
• The link says it has expired or was already used. Start again from step 1.
• Your account is locked. Contact your administrator or support to unlock it, then reset your password.