How to Add an Exchange Account to Microsoft Outlook (Desktop)


To add an Exchange E-mail account to the desktop version of Microsoft Outlook, follow these steps:

  1. Click File
  2. Click Info -> Account Settings
  3. Click Account Settings

  4. On the E-mail tab, click New

  5. Enter your email address

  6. Click Connect
    NOTE: Outlook will go through a standard process called Auto Discover. This can take several minutes.
  7. On the Advanced setup screen, select Exchange 2013 or earlier
  8. Outlook will begin a second Auto Discover process - this too can take several minutes
  9. IMPORTANT! You will be prompted for a password

    Notice in the image above, the Connecting to address and the username (just below it) are not the same. The username must match the Connecting to address. The Connecting to address should be the email address you are setting up. If not, cancel the process and start again.

    To change the username:
    • Click More choices
    • Click Use a different account

    • Enter the correct username (again, it must match the Connecting to address)
    • Enter the password for you account
      DO NOT check the Remember my credentials box at this time. You may do so after your mailbox is finished being setup.
    • Click OK
  10. This process can take several minutes.

    You may be prompted for your username and password multiple times. If you are, be sure to enter the username and password correctly. During this process, DO NOT check the
    Remember my credentials box. Once the account is setup in Outlook you may use the "Remember" checkbox to automatically sign you in.

  11. Outlook will show the status

You may need to restart Outlook for the change to be completed.

Note, at this time, the Set up Outlook Mobile on my phone option does not work with our email services. Microsoft is working on this.

If unsuccessful, please ensure you have followed the instructions exactly and if needed, contact technical support.




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