How to Add an Exchange Account to Microsoft Outlook (Classic)

At this time, only Outlook (classic) is supported with Exchange. Outlook (new) will be supported at a later date.

Supported:

NOT Supported:

If you have an Outlook profile setup already (you are already using Outlook and want to add an account, see below. If you are setting up Outlook for the first time, follow this section.

Setting up Outlook (classic)

1. Open Outlook (classic)
2. Wait a moment for the Email address box to appear.
   
   
    
3. Enter your email address
4. Click Advanced options
5. Check Let me setup my account manually 
6. Click Connect
   NOTE: Outlook will go through a standard process called Auto Discover. This can take several minutes.
7. On the Advanced setup screen, select Exchange
   
   
    
8. Outlook will begin a second Auto Discover process - this too can take several minutes
   
    
9. IMPORTANT! You will be prompted for a password
   
   
   Notice in the image above, the Connecting to address and the username (just below it) are not the same. The username must match the Connecting to address. The Connecting to address should be the email address you are setting up. If not, cancel the process and start again.
   
   To change the username:
   • Click More choices
     
      
   • Click Use a different account
     
      
   • Enter the correct username (again, it must match the Connecting to address)
     
   • Enter the password for your account
     DO NOT check the Remember my credentials box at this time. You may do so after your mailbox is finished being setup.
      
   • Click OK
      
10. This process can take several minutes.
    
    You may be prompted for your username and password multiple times. If you are, be sure to enter the username and password correctly. During this process, DO NOT check the Remember my credentials box. Once the account is setup in Outlook you may use the "Remember" checkbox to automatically sign you in.
    
     
11. If needed, adjust the amount of mail that you want Outlook to download to your PC. NOTE: Use Cached Exchange Mode is required.
    
12. Click Next
13. Outlook will show the result
    
     
14. Click Done
15. Restart Outlook
    
     

Add an Exchange E-mail account to Outlook (classic)

1. Click File
2. Click Add Account
   
3. Follow the steps in the Setting Up Outlook (classic) section at the beginning of this article starting on step 2.

If unsuccessful, please ensure you have followed the instructions exactly and if needed, contact technical support.