DNS Records Required for Exchange

NOTE: These instructions are NOT for Office 365.

In order for mail to be delivered to our servers, you will need an MX record for your domain. Please contact your DNS provider (usually the company where you purchased/registered your domain name) and ask how to edit or create an MX record.

You should only have one MX record and it should point to: mail.mgcld.com

If asked for a priority, it is common to use 10 however since you will only have one, priority is not used so the value does not matter. We recommend 10 or less.

In order for Outlook and mobile devices to function properly you will need a CNAME record. This record should be entered as AutoDiscover and it should point to AutoDiscoverRedirect.mgcld.com

To check your MX records:

1. open a command prompt
2. type: nslookup
3. press enter
4. type: set type=mx
5. press enter
6. type your domain name and press enter
7. you should see a result similar to this:

To check your Auto Discover record:

1. open a command prompt
2. type: nslookup
3. press enter
4. type: set type=a
5. press enter
6. type autodiscover.yourdomain and press enter (for example: autodiscover.growing-moss.com)
7. you should see a result similar to this:

If you need assistance with this, please contact your DNS provider or domain registrar and/or open a ticket with our support team.