Management Toolbox: Reset Your Password

You can set a new password yourself in about a minute. We email you a link, you choose a new password, and you are back in. We never email you a password.

Steps

1. On the sign-in page, select Forgot password?
2. Type your user name and select Email me a link.
3. Open the email from Management Toolbox (check junk mail if you do not see it within a few minutes) and select Choose a new password.
4. Type your new password twice and select Save new password.
5. Sign in with the new password.

Good to know

• The link works once and expires after 30 minutes. If it has expired, start again from step 1.
• Your new password needs at least 12 characters, with an upper-case letter, a lower-case letter, a number and a symbol.
• If an email ever asks for your password or contains one, do not use it: contact support.
• We send a short email afterwards saying the password was changed. If that was not you, contact support right away.
• The link goes to the email address on your account. If that address is out of date, ask your administrator or contact support. You can change it yourself once you are signed in: Management Toolbox: Change Your Email Address.
• If your account is locked after too many wrong attempts, contact support to unlock it, then reset.
• The link opens on the same site you asked from: jl.FranchiseIntel.com for franchisees, or portal.ClearBillingSolutions.com for the CBS portal. Ask for the reset on the site you normally use.
• The page gives the same answer whether or not the user name exists, so it will say the email is on its way either way.

Related articles

• Management Toolbox: Guide for Franchisees and Managers
• Management Toolbox: Sign In With a Passkey
• Management Toolbox: Change Your Email Address