How to Reset a User's Password

To reset a password, follow these steps:

1. Login to https://ControlOne.mgcld.com
2. Click the radio button to select the target user from the table of users on the left side of the page.
• If you are the administrator for multiple organizations you will first need to select the organization that the target user is a member of from the organization drop down list underneath the toolbar for the users table to appear.
3. Click the Lock button on the toolbar
   ​​
4. Enter the new password in the first box
5. Confirm the password by entering it again in the second box
6. Click Save Password
   ​
7. If successful the page refreshes. If not a message is displayed.

Test a reset password by logging onto C1 with the credentials of the user. 

Passwords must meet minimum requirements: they must be at least 7 characters long and contain 3 of the following:

• Upper Case Letter
• lower case letter
• number
• symbol (such as @, !, etc.)

It also may NOT contain 3 or more characters in your username. For example, if your username is Jane@doe.com your password cannot contain "Jan" or "ane".

We recommend long phrases with symbols in place of one or more letters. For example MyD0gR@n! - this phrase "MyDogRan!" has the "o" replaced with a zero and the "a" replaced with an @ symbol. This is easy to remember but complex to guess