How to Reset a User's Password

To reset a password, follow these steps:

  1. Login to
  2. Click the radio button to select the target user from the table of users on the left side of the page.
    • If you are the administrator for multiple organizations you will first need to select the organization that the target user is a member of from the organization drop down list underneath the toolbar for the users table to appear.
  3. Click the Lock button on the toolbar
  4. Enter the new password in the first box
  5. Confirm the password by entering it again in the second box
  6. Click Save Password
  7. If successful the page refreshes. If not a message is displayed.


Test a reset password by logging onto C1 with the credentials of the user. 

Passwords must meet minimum requirements: they must be at least 7 characters long and contain 3 of the following:

  • Upper Case Letter
  • lower case letter
  • number
  • symbol (such as @, !, etc.)

It also may NOT contain 3 or more characters in your username. For example, if your username is your password cannot contain "Jan" or "ane".

We recommend long phrases with symbols in place of one or more letters. For example MyD0gR@n! - this phrase "MyDogRan!" has the "o" replaced with a zero and the "a" replaced with an @ symbol. This is easy to remember but complex to guess

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