To reset a password, follow these steps:
- Login to https://ControlOne.mgcld.com
- Click the radio button to select the target user from the table of users on the left side of the page.
- If you are the administrator for multiple organizations you will first need to select the organization that the target user is a member of from the organization drop down list underneath the toolbar for the users table to appear.
Test a reset password by logging onto C1 with the credentials of the user.
Passwords must meet minimum requirements: they must be at least 7 characters long and contain 3 of the following:
- Upper Case Letter
- lower case letter
- symbol (such as @, !, etc.)
It also may NOT contain 3 or more characters in your username. For example, if your username is Jane@doe.com your password cannot contain "Jan" or "ane".
We recommend long phrases with symbols in place of one or more letters. For example MyD0gR@n! - this phrase "MyDogRan!" has the "o" replaced with a zero and the "a" replaced with an @ symbol. This is easy to remember but complex to guess
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