How to Reset a User's Password

To reset a password, follow these steps:

  1. Login to
  2. Click the radio button to select the target user from the table of users on the left side of the page.
    • If you are the administrator for multiple organizations you will first need to select the organization that the target user is a member of from the organization drop down list underneath the toolbar for the users table to appear.
  3. Click the Lock button on the toolbar
  4. Enter the new password in the first box
  5. Confirm the password by entering it again in the second box
  6. Click Save Password
  7. If successful the page refreshes. If not a message is displayed.
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